Privacy Policy

Privacy Policy for Socomec

Effective Date: April 2025.

1. Introduction

Socomec (UK) ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following types of personal data:

Identity Data (e.g., name, title, company name)
Contact Data (e.g., email address, phone number, postal address)
Transaction Data (e.g., details of products or services purchased)
Technical Data (e.g., IP address, browser type, device information)
Usage Data (e.g., how you interact with our website and services)
Marketing and Communications Data (e.g., preferences for receiving marketing communications)

3. How We Collect Your Data

We collect personal data through:

Direct interactions (e.g., filling out forms, email correspondence, telephone calls)
Automated technologies (e.g., cookies, server logs when visiting our website)
Third parties (e.g., business partners, analytics providers)

4. Legal Basis for Processing Data

We process personal data under the following legal bases:

Consent: When you provide explicit consent for marketing communications.
Contractual Necessity: When processing is required to fulfil a contract with you.
Legal Obligation: When processing is necessary for compliance with legal requirements.
Legitimate Interests: When processing is in our legitimate interests and does not override your rights.

5. How We Use Your Data

We use your personal data to:

Provide and manage our products and services
Process transactions and payments
Respond to inquiries and provide customer support
Improve our website and services through analytics
Send relevant marketing communications (with consent)
Comply with legal and regulatory requirements

6. Sharing Your Data

We may share your personal data with:

Service providers and business partners assisting in our operations
Regulatory and legal authorities where required by law
Third-party marketing services (only with your consent)
IT and security service providers to safeguard our data infrastructure

7. Data Security

We implement appropriate security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of data transmission over the internet is entirely secure.

8. Data Retention

We retain personal data only as long as necessary for the purposes stated in this policy, or as required by law. When no longer needed, data is securely deleted or anonymized.

9. Your Rights

Under UK GDPR, you have the following rights:

The right to access your personal data
The right to rectify inaccurate or incomplete data
The right to erasure ("right to be forgotten")
The right to restrict processing
The right to data portability
The right to object to processing
The right to withdraw consent at any time
The right to lodge a complaint with the Information Commissioner's Office (ICO)

10. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze user behavior. You can manage cookie preferences through your browser settings.

11. International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards, such as standard contractual clauses, to protect your information.

12. Contact Information

For any questions about this Privacy Policy or to exercise your rights, contact us at:

Socomec (UK)
940 Green Lanes, London

N21 2AD
Email: andy@socomec.uk.com

Office: info@socomec.uk.com
Phone: 07540 163859

Tel: 020 364 3000

13. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where necessary, we will notify you directly.

Last updated: April 2025.